What to do if you cannot log in using Internet Explorer 11 Category : Setup / Operation If you cannot log in using Internet Explorer 11, please follow the steps below: Click “Tools” --> Click “Compatibility View Settings” --> Uncheck “Display intranet sites in Compatibility View”. Is the answer helpful? Related Why does Transcend include the Proposition 65 warning? How can I know which hard drive of the StoreJet 210 is not working? Why is performance slower than before? Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started