What to do if you cannot log in using Internet Explorer 11 Category : Setup / Operation If you cannot log in using Internet Explorer 11, please follow the steps below: Click “Tools” --> Click “Compatibility View Settings” --> Uncheck “Display intranet sites in Compatibility View”. Is the answer helpful? Related How can I know which hard drive of the StoreJet 210 is not working? How do I access the StoreJet Cloud from my computer? Why is my StoreJet Cloud used up 1% of storage capacity before use? Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started